Refund policy

At 7evencrowns, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below before requesting a return or refund.

Returns

We accept returns within 14 days of delivery.

To qualify for a return, items must:

  • Be unused, unworn, and unwashed
  • Be in their original condition
  • Include all original tags and packaging
  • Not show signs of damage caused after delivery

Items returned without prior approval may not be accepted.

How to Request a Return

To start a return, contact our support team at:

[your email address]

Please include:

  • Your order number
  • Full name
  • Reason for the return

Once approved, we will provide return instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include photos of the item and packaging so we can review the issue and provide a solution as quickly as possible.

Refunds

After your return is received and inspected, we will notify you regarding approval of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Please note that banks and payment providers may require additional processing time before the funds appear in your account.

Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products
  • Items returned in used or damaged condition

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received was incorrect
  • The item arrived damaged
  • The product is defective

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this period, orders may have already entered processing and cannot be cancelled.

Lost Packages

If your package appears lost in transit, contact us and we will work with the shipping carrier to investigate the issue. Lost package claims are handled on a case-by-case basis.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Email: 7evencrownsofficial@gmail.com